Terms and Conditions for Twilight Tails
Welcome to Twilight Tails! These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our website and services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
1. Acceptance of Terms
By accessing and using our website, including making online bookings for professional dog grooming, pet styling, de-shedding treatments, dog bathing, nail trimming, and ear cleaning services, you signify your acceptance of these Terms and Conditions.
2. Services Provided
Twilight Tails offers a range of professional pet care services, including but not limited to:
- Professional dog grooming
- Pet styling
- De-shedding treatments
- Dog bathing
- Nail trimming
- Ear cleaning
All services are subject to availability and the specific needs and condition of your pet, as assessed by our professional groomers.
3. Online Booking and Appointments
- Accuracy of Information: When booking an appointment through our site, you agree to provide accurate, current, and complete information regarding your pet and your contact details.
- Cancellations and Rescheduling: We require at least 24 hours' notice for cancellations or rescheduling of appointments. Failure to provide adequate notice may result in a cancellation fee.
- Late Arrivals: If you anticipate being late for your appointment, please notify us as soon as possible. Late arrivals may result in a shortened service or the need to reschedule, potentially incurring a fee.
4. Pet Health and Safety
- Vaccinations: All pets must be up-to-date on their vaccinations. Proof of vaccination may be required.
- Health Conditions: You must inform us of any pre-existing medical conditions, allergies, or behavioral issues your pet may have prior to any service. This includes any past injuries or sensitivities.
- Matted Coats: Severely matted coats may require additional time and cost for de-matting or may necessitate a complete shave-down for the pet's well-being. We will consult with you before proceeding.
- Aggressive Behavior: For the safety of our staff and other pets, Twilight Tails reserves the right to refuse service to any pet exhibiting aggressive or unmanageable behavior.
5. Pricing and Payment
Service prices are listed on our website and are subject to change without prior notice. Additional charges may apply for specialized services, severely matted coats, or difficult-to-handle pets. Payment is due in full at the time of service completion. We accept various forms of payment, as detailed at our premises.
6. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Twilight Tails or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our site without our express written permission.
7. Limitation of Liability
Twilight Tails and its employees will exercise reasonable care in providing our services. However, we are not liable for any injury, illness, or death of a pet that is not directly caused by our negligence during the provision of our services. By using our services, you release Twilight Tails from any liability not directly caused by our gross negligence.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict of law principles.
9. Changes to Terms and Conditions
Twilight Tails reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website and services after any such changes constitutes your acceptance of the new Terms and Conditions.
10. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Twilight Tails
Martin Luther King Place
New York, New York, 11206
USA
Phone: +13052073616